Every appliance we supply comes with a minimum of 12 months warranty for parts and labour*. Some manufacturers offer longer warranties on certain appliances –warranty information for each product will be shown at the time of sale.

If your appliance develops a fault, the appliance instruction booklet can assist in determining the reason. Some issues can be easily remedied and don't require an engineer.

If you have a problem that you cannot resolve, please visit the Customer Services page for information on getting in touch.

Extended Service Plan

We are proud to be a member of retra, the UK's leading trade association for independent electrical retailers.

Through retra, we are able to offer you an extended service plan on certain appliances.

The retra Service Plan options will be shown at the time of sale.

If you would like more information on warranties, please don't hesitate to phone the retail store closest to you.

* This does not affect your statutory rights.